FAQ

 

What is your shipping policy?

We are advocates of “slow shopping” which means you will receive your delivery with 5-7 working days from order. At this stage we are only shipping domestically within Australia and will look to expand to international deliveries in 2020.

If you’re on the Northern Beaches you are welcome to collect your order from our Head Office at Warriewood.

DOMESTIC

For local deliveries in Sydney, The Blue Mountains, Newcastle and Wollongong we use Go Logistics. For interstate deliveries we use DHL Express. When you place your order, you will need to provide an address that we can either deliver to you personally or leave unattended. Any returns will have a re-delivery fee equivalent to the courier it originally shipped with.

INTERNATIONAL

We will be shipping internationally from 2020.

Any other questions?

We are only as good as our last order so if you have any feedback, comments or enquires please drop us a line -

tracym@ecotopiaemporia.com or call us on 02 9999 0351 or 0450 69 0351